[Videoconferencing] Changes to TRIUMF eZuceSRN/SeeVoghRN service

Kel Raywood kray at triumf.ca
Mon Oct 29 10:27:07 PDT 2018

I've not used eZuce but agree with Thomas about zoom and bluejeans.

I've had recent experience with Webex and gotomeeting and both were 
problematic under Linux.  Joining a gotomeeting through the 
web-interface worked, with audio (didn't try the video) but I found it 
clumsy and there was no option to share a desktop from Linux.   Webex 
was very dissappointing.  I've used their java client on Linux in the 
past (5y ago I think) and it worked then. But they haven't updated it 
recently and it just doesn't work now.    I had to remote-desktop to our 
windows-server to use it. Fortunately phone-dialin was an option for audio.

I mentioned in a message to Davis a little while back that  if TRIUMF is 
purchasing a commercial subscription to something for the lab, then I 
think bluejeans is the no-brainer choice because of its integration with 
Office-365 and good platform-independent and cross-platform support.

Also, FWIW, bluejeans list BCNet on the featured-customers section.

On 2018-10-29 10:09 a.m., Thomas Lindner wrote:
> Hi Andrew,
> My two cents: I have used zoom, bluejeans and eZuce for the last couple
> years.  My opinion is that zoom and bluejeans are far superior
> products.  They have better features and more reliable connections.  We
> also found that eZuce often put out software updates which didn't work
> on all operating systems.  I always recommend people to use Zoom or
> Bluejeans and I actively discourage using eZuce.
> I'm sure we would need to pay for Zoom and bluejeans.  I know that
> SuperCDMS people use a zoom instance at Fermilab; don't know how much it
> costs.
> We might pay a little more for these other services.  But ezuce is
> cheaper because it is a worse service.
> Cheers,
> Thomas
> On 2018-10-26 5:25 PM, Andrew Daviel wrote:
>> On Thu, 25 Oct 2018, Akira Konaka wrote:
>>> Dear Andrew.
>>>   Recently, some collaborations are moving away from eZuceSRN which
>>> sometimes
>>> have connection problems. ZOOM and Bluejeans seem to have stable
>>> connections,
>>> and I found both are very reliable. KEK has recently adopted
>>> Vidyo.developed
>>> at CERN as well. Is Vibe considered providing more stable
>>> connections? Would it be
>>> worth considering some of these other tools?
>> Vibe has some changes, described as
>> New Features!
>>          H.264 SVC Codec: Better video over poor connections
>>          Enhanced Chat Experience: Persistent chat for rooms and
>> private chat
>>          SIP Softphone: Connect to your organizations phone system
>>          Applications Tabs: Web apps open while in meetings
>>          Easy access to community meetings: Connect with colleagues easier
>>          And many more!
>> They have also updated the Panda servers (the concentrators that do
>> transcoding and replication, such as the one we host here).
>> So there may be some noticable improvements.
>> Vidyo as I recall was an existing commercial product which CERN
>> decided to adopt, not a CERN software. (irrelevant, I know)
>> As I recall, CERN host a Vidyo server, which is used for e.g. ATLAS
>> meetings. That costs something like $30,000. There is one at BC.net
>> which we might be able to use. I don't doubt there are some ongoing
>> service costs as well.
>> I don't know the costing model for Bluejeans or Zoom.
>> For Vibe/eZuce, we pay an annual fee, prorated since we host a Panda
>> server, giving us unmetered usage for any TRIUMF user. There are still
>> a fair number of meetings being booked.
>> The issues in room 223 are separate
>> Andrew
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